Well, I was so tickled pink with my MyWeigh scale. It had so many features, it weighed in grams in tenths, it weighed in kilograms, it weighed in oz in lbs and oz, had tare properties and a life time warranty. Except that they figured out how to get out of most of the warranty.

Mine started to go on the fritz 7 months after I got it and then it was all right. But suddenly tonight, it would no longer stabilize at a particular weight.

SO I e-mailed them and they were prompt about sending first an automated response of check this and that...which did not apply. Then a real person made another suggestion which I had already done and described in the e-mail.

Then they responded that it had to be sent in. Now they make a big deal in all their advertising that they really stand behind their scales. So I looked at the instructions and they wanted the original receipt and the warranty card. Well I still had the box and the original receipt but I could not find the warranty card. They claim they need both, the receipt to prove I am the original owner (well it doesn't do that if it is a gift -- which was not the case in my situation) and the warranty card to prove it is their scale!?!. Why? Because there are so many fakes out there. Well, I pointed out that I purchased the scale form their number 1 reseller which he can verify, and I have the original box, so clearly it is their scale. Nope...no go.

BUT they will honor the warranty if I pay a fee. The fee is to cover the expense of their removing 2 screws to open inside to verify that it is their scale. But the fee is --- exactly the price to purchase the scale new.... how about that!!!:mad: :mad: :mad:

And not only did I have to pay the shipping but I had to pay for it to be insured...otherwise it might be lost...I wonder how often that happens.

So I am in the market for a new scale. Certainly not a My Weigh. I have now read on JSF that someone else had a My Weigh and it broke down in 5 months. What a gyp.

So John, after my vent, why did you choose the round one instead of the square one. Does the scale measure strictly in oz or does it do lbs and oz. I can't find that info on the web site. Does it also seem protected against spills.

MyWeigh said that if they deemed the problem was due to shaking, water or excessive weight, not only would they not honor the warranty, they won't even send it back...they'll just toss it. :nono: :nono: My guess is that they conclude that most of the time, that anyone bothers to send them in. I think they are about to get a few complaints filed against them in a variety of governmental forums :D

That's insane! It's kind of like Sony, it costs just as much as the original price, if not more to fix cameras with them. But they aren't corrupt like this company you mentioned. Thanks for the heads up

It sounds like the company that makes your scale is engaged in deceptive business practices. I've never heard of "MyWeigh" scales. Anyway, I'm sorry you had such a rotten experience. I have nothing but praise for Salter scales, which are very well known and respected.

So John, after my vent, why did you choose the round one instead of the square one.Just liked the look better for our kitchen.

Does the scale measure strictly in oz or does it do lbs and oz. I can't find that info on the web site. Does it also seem protected against spills.Yes, it weighs in pounds an ounces. If something weighs over 15 7/8th of an ounce, it displays "1lb 0 oz", and so forth. The design is closed, so spills are not a problem (I know this firsthand). :)

PS. I hope you don't mind, but I edited your thread title. The way it was worded made it sound like Salter was your old scale, and they were not honoring the warranty.

I have the square one and i think i have the round one that john has (i say think cause the link in johns favourites thread dosent work :whistle:). I like the square one as it has never ejected my oats onto the floor. Its a little bigger so the container dosent slide off as easily. I recommend either of them.

Wilders

I have the square one and i think i have the round one that john has (i say think cause the link in johns favourites thread dosent work :whistle:).Bah, Amazon changed it - it was working. I fixed it. :tucool:

It sounds like the company that makes your scale is engaged in deceptive business practices. I've never heard of "MyWeigh" scales. Anyway, I'm sorry you had such a rotten experience. I have nothing but praise for Salter scales, which are very well known and respected.

Just liked the look better for our kitchen.

Yes, it weighs in pounds an ounces. If something weighs over 15 7/8th of an ounce, it displays "1lb 0 oz", and so forth. The design is closed, so spills are not a problem (I know this firsthand). :)

PS. I hope you don't mind, but I edited your thread title. The way it was worded made it sound like Salter was your old scale, and they were not honoring the warranty.

No problem with the edit..I was going to ask you to do so anyway as I misspelled warranty :o in my upsetness.

MyWeigh scales actually have a very good reputation..they come highly recommended in a lot of consumer report type magazines that specialize in this kind of stuff.

You know I always do my research :read: but obviously this time it failed. :cry:

What was appealing to me was all the different options for calculating your food... all 1/10 oz increments, read either as all oz or lb & oz, all 1 gram increments, read either as all grams or kilos & grams. :cry:

This particular scale the 700DX was rated the best scale in Scales Magazine and the one used in the TV show "Extreme Makeovers" (I don't have a TV -- so I know little about that show.)

Uggh, I shouldn't get so upset over a $50 investment (scale = $35, AC adaptor = $5 and shipping $9)

Uggh, I shouldn't get so upset over a $50 investment (scale = $35, AC adaptor = $5 and shipping $9)

I dont blame you for being upset.. regardless of the price, you still have the burden of not having a scale in the meantime. :bang:

I dont blame you for being upset.. regardless of the price, you still have the burden of not having a scale in the meantime. :bang:

Fortunately, I also bought MyWeigh's Palm Scale...which is the size of a Palm pilot for traveling and will do for the short run. But I am going to buy a new scale through John's Amazon store and use my Amazon Prime to get it in 2 days. I am just trying to choose from among the Salter scales there. I prefer the look of the glass ones but I may end up getting the square version of the one like John's.

Well, I have never used this smiley before but... :moon: at MyWeigh.

(God, I feel so immature...:lol: :lol: :lol: )

Fortunately, I also bought MyWeigh's Palm Scale...which is the size of a Palm pilot for traveling and will do for the short run. But I am going to buy a new scale through John's Amazon store and use my Amazon Prime to get it in 2 days. I am just trying to choose from among the Salter scales there. I prefer the look of the glass ones but I may end up getting the square version of the one like John's.

Well, I have never used this smiley before but... :moon: at MyWeigh.

(God, I feel so immature...:lol: :lol: :lol: )

haha, nice! All I have is a cheap, $15 non-digital scale. I think it goes up to 1lb, but it does the trick!

Well, I almost ordered this scale : Soehnle Bretagne (http://www.johnstonefitness.com/store/shop.php?k=Soehnle+67060+Bretagne&c=kitchen) because the quality seemed as high as the Salton and the Soehnle measures in increments of 0.1 oz and 1 gr and the Salton does increments in 1/8th oz and 2 gr...and that loss of control was really bugging me..:blank:

But I realized how spill proof the Salton was so I let go of my control issues for a moment and got the Salter 1004 11 Pound Square Stainless Steel Digital Kitchen Scale (http://www.johnstonefitness.com/store/shop.php?c=kitchen&n=284507&i=B0000YWUW2&x=Salter_1004_11_Pound_Square_Stainless_Steel_Digi tal_Kitchen_Scale) version of the round Salton John has.

So I am done with this scale irritation...:claphigh:

Well, I though people might be interested in a little follow-up on the My Weigh scale saga.

My Weigh refused to respond to my last e-mail the other day, listing again that I had the original reciept (a copy of which I forwarded to them) but not the warranty card,(both of which they require to prove it was their scale and I was the original purchaser) but that I had the original box and that the purchase was made from their top reseller who could verify he sold it to me.

So I decided to write to their reseller, who responded that he had nothing to do with it and it was strictly between me and MyWeigh.

I wrote back to the reseller -- with all the facts again, describing how My Weigh's conduct would constitute deceptive practice, misleading advertising, some other legal stuff... and if this sounded like I was an attorney, it was because I was. And then, admittedly, I threw a little professional weight around (not the type I want to lose in a cut :D ) with a link to my professional page to back up what I claimed ..and that I was only writing the reseller because MyWeigh refused to respond. Hopefully he would pass this on and ask them to pay attention.

Well, several hours later I got the following e-mail from MyWeigh ...it is clear the reseller forwarded my letter to them because they repeat some statements I made only to him. Notice how their e-mail distorts what I said happened, to try to make themselves innocent (duh) and then they give an example to show they were right in their requirements, which in fact proves them wrong....:nono:

And look at what they say at the end.

Following that is my return e-mail..but I haven't sent it yet.... I am in a too contentious mood....not good :nope:

-----Original Message-----
From: GKI Tech
Sent: Dec 13, 2005 6:18 PM
To: 'Justitia'
Subject: Justita


These are the emails that were sent to you besides the auto responses.

Just so you know that we did reply to you and tried to work it out, then told you to send it in, then you said you lost the documentation.

With many bad people out there we do require that they really prove it's a genuine MW scale and also that they are the original purchaser (not a used scale bought from a flea market, eBay or a friend).

It is unfortunate that you accused us of pulling a scam, and stated that we had not replied to any of your emails except for auto responses. Neither of that is the trust as you must know.

We do regret that you lost your warranty certificate. It really is not our fault that you lost your documentation. In fact every major scale manufacturer requires that you maintain the original documentation - and every major electronics manufacturer also requires that you keep some form of documentation, ie when our Canon laser printer broke last week we had to send in a copy of our receipt - without that they refused to service the printer.

As you put it "what if someone had given us that printer as a gift". It's really not something we can protect against, all we can do is our best to ensure that our scales are produced to the best standards and stand behind our warranty.

It's really not our fault that you lost your documentation, and you should not blame us for it.

We will swap out your scale for a brand new one even though you lost your documentation. Just send it to us at our gold seal address below with a copy of this email.

________

And my response (not sent yet):

In fact, I did not say that you did not respond to my e-mail, I said that first you responded with an automated mail with advice that did not apply. You then responded with an e-mail with a specific recomendation which I had already done. And then you responded with an e-mail saying it had to come in.

And when I wrote that I had everything, the original receipt, the original box it came in and that I bought it from one of your top resellers and I copied a copy of his receipt to me which gave the date, time and method of purchase on my part, but I was not able to locate the warranty card...

I got back another automated response.."lost your doumentation, follow our instructions".... That required that I pay, in advance, a fee equal to the orginal purchase price of the scale plus the cost of shipping and insurance. In other words...more than the price of a new scale.

I wrote you one more e-mail explaining all this, that I had plenty of proof that this was your scale: the original reciept, the original box, the purchase from your top reseller who could verify this along with the fact that I purchased another one of your scales, that there was no way with all of that, you could be "mislead" into thinking that the scale was not yours or I not the original purchaser.

And that is what you did not respond to.

And the basis for your "service charge" you state was for the cost of removing a few screws to "verify" it was your own scale. An outrageous charge for that...since you had to open it anyway to fix it...

That is BS....and you know it.

And that is why you stopped responding to my e-mail ---which is exactly what I have said in my letters to ______, and in posts in various forums.

Even your own example of your broken printer, that you give in this e-mail, stated you had to have the original receipt and Cannon accepted that.....well, I stated I had the original reciept and the original box and proof from your top reseller,which is more than Cannon asked of you....and you still sent an automated response insisting I pay the lost document fee. And then you refused to respond when I explained that all to you again.

And you know, as well as I do, that the only reason you are offering now to swap the scale out, is because I am an attorney and I said _____

So you figure you will make me go away.....by giving me a replaced $35 scale?

Do you think I would be a responsible person, in my profession, to allow you to continue your practice of advertising about how you stand behind your scales when you don't?...knowing there are a lot of customers who don't have the resources and position and the knowledge of how to stand up to you, the way I do....?

Well, I wouldn't be a responsible person if I did that.... It's like dealing with a bully who picks on people who are smaller than him but who caves as soon as he meets someone bigger. You wouldn't cave if you thought you were right. Bully's cave because they know they are wrong.

I understand that you must have been dishonestly dealt with by some customers...that is part of business. But what you have done is to impose such a "safety" hurdle that even when a person legitmately has a scale that has ceased to function, they get ripped off by you... So you may avoid being ripped off by a few dishonest people out there...but you end up ripping off a lot of honest people who trusted you.

You are shifting your bad fortune onto your good customers....when your bad fortune is part of what you need to handle as part of being a business.

In my case alone, you have no idea how many websites and threads that I have posted on recommending your scales. I am sure you have had more sales from that kind of good will that more than make up for what bad experiences you may have. You have done a lousy cost-benefit analysis on what risks you should absorb.

So I have to think about what I want to do....certainly $35 means very little to me...particluarly since I have already ordered a scale from another company...one that is known for honoring their warrantees and it arrives tomorrow. So I am in no hurry.

So I will think about what I want to do....and I will let you know....

_____

God, what a way to let off steam....stupid.... :sleep:

And I just got an e-mail from the reseller who offered to replace the scale out of his own stock......

In my e-mail to him, I made it very clear that my complaint was not with him, that I thought he provided excellent service.

my, my, my.... what a stupid amount of legal weight can do..... but sometimes that's the price to pay for justice..even when it's petty justice.

I say send the email. Go get 'em - they deserve it!

As John said, you should really send the email. Some of these companies really need to get a taste of their own BS.

Maybe I should take a poll as to whether I should send the letter.... :)

I am glad you guys don't think I am being too petty....

It certainly was not the best use of my time...

And I worry at times about "abuse of power" ... it's so easy to slip into sometimes, even though the power in this case is rather trite and the matter so small.

Well, the saga isn't over.

Before I even had a chance to decide whether I was going to send the above e-mail, I recieve an e-mail from them, advising me that they contacted a forum I posted the same info about what happened to me, as I did here..one that specializes in scales..:blank: .

MyWeigh told me that they told the moderators that I was lying about being an attorney and had my post removed :nono: They then advised me that representing myself as an attorney when I was not was illegal. They still offered to swap out my scale, however. :confused:

I immediately sent them one e-mail to inform them that I did not know where they got their information from but indeed I was an attorney.

I also stated, rather starkly, that they did not want to tangle with me.

Well you can imagine, that for about 15 minutes...my blood boiled :mad:

Then I sent them a second e-mail advising them that what they did constituted slander, etc., etc. and that I was enclosing an e-mail that I wrote the day before (the one posted above) but sat on because I wanted to think about it.

I also said that they were increasing my motivation to do something about them :p

While I wrote this, I received another e-mail (which I didn't see til I sent the one above) suddenly proufoundly apologizing, that they made a mistake, they felt really terrible about everything, and to make it up to me, they were sending me a new scale without my having to send in the broken one... Cleary, someone else took over the helm....:lol: (It probably is some husband wife team..and the husband gets into squabbles all the time...and now the wife was taking over....Don't ask me how I surmise the respective genders...it's just the tone of the e-mails.)

So I sent them back another e-mail and said they were going to do a lot more then send me a replacement scale. So I listed a few demands, really small and really in their interest. While I was writing that one, I recieved an extremely friendly e-mail telling me they understand how I could be upset and they already have sent out my replacement scale.

So we'll see what their response is.

This is so stupid. And not worth the energy. I wish I hadn't got so angry. I probably have the warranty card somewhere in my pile of things and this all could have been avoided.

Well, they met my demands....